Refund and Returns Policy
At EJINI FASHIONS, we are dedicated to delivering premium-quality fashion pieces that you’ll love. If you are not fully satisfied with your purchase, our return and refund process is designed to be simple, fair, and hassle-free.
Eligibility for Return & Refund
- Return requests must be initiated within 7 days of receiving your order.
- Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
- Only products purchased directly from www.ejinifashions.com are eligible for return.
- Customized, made-to-measure, or altered garments are non-returnable.
- Products purchased during sale, clearance, or promotional offers are non-returnable unless received in a damaged or defective condition.
How to Initiate a Return
- Contact Us: Email us at help@ejinifashions.com with your Order ID, reason for return, and photos (if applicable).
- Return Shipping: Our support team will guide you through the return process. Products must be securely packed and shipped to the address provided by our team.
- Inspection: Once we receive the returned item, it will be inspected. If it meets our return criteria, we will proceed with the refund.
- Refund Timeline: Refunds will be credited to your original payment method within 5–7 business days after approval.
Non-Returnable Items
- Worn, damaged, or washed items
- Customized, altered, or made-to-measure clothing
- Items purchased during final sale or promotional offers
- Returns requested after the 7-day return window
- Incomplete products without original packaging/tags